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Shipping Fees & Lead Time

Our parcel Fixed Rate Shipping for Canada will be calculated at checkout once a postal code is entered.

Oversize orders are not eligible for our Fixed Rate Shipping. Oversize orders are determined by dimensional size/weight and shipping destination – can include palletized orders. For these shipments, additional charges may apply. A member from our team will contact you to discuss additional cost prior to shipping.

Remote Locations are excluded from our Fixed Rate Shipping. (Remote locations are postal codes that are difficult to serve with our carriers.) A member from our team will contact you to discuss cost prior to shipping.

*Some delivery restrictions may apply.
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Orders are packed and shipped Monday – Friday 9am-5pm. Most stock orders in Ontario are shipped and delivered within 1- 2 business days from the order date. All other locations can take up to 5-7 days. Online Orders placed on weekends and select holidays are processed on the next business day.

We use a variety of couriers, depending on which one can get it to you the fastest. The companies we use are Canada Post, ICS, Canpar, Purolator, UPS and UniUni.

If you have your own shipping account with a local courier, please let us know as soon as possible in the Order Comments at checkout so we can try to accommodate your shipping method.

Payments Methods

We Accept Major Credit Cards

  • Visa
  • MasterCard
  • American Express

    • Returns & Exchanges

    We do our best to sell top quality products. However, if you receive a defective product, please notify our customer service department immediately. All damage claims must be made within 30 days of receipt of goods. No returns will be accepted without prior authorization.

  • A 10% re-stocking fee applies to all orders that are returned on the customer’s behalf and are valid items for return.
  • A 10% re-stocking fee applies to all orders that are cancelled after they have been invoiced and are ready to be picked up or shipped on the customer’s behalf and are valid items for return.
  • Returns of valid products must be made within 30 days of the invoice date, with receipt. All returns will be refunded to the same method of payment on receipt.

    • All damage claims MUST be made within 30 days of receipt of goods.
    If you arrange for delivery with your own freight account, you must make any damage claims directly with the carrier.

    All damage claims MUST be made within 30 days of receipt of goods.
    If you arrange for delivery with your own freight account, you must make any damage claims directly with the carrier..

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